Company | SETTEE (Pty) Ltd |
Registration | 2026/447005/07 |
Website | settee.co.za |
he***@*******co.za | |
Phone | 081 428 3092 |
Address | 255 Nadine Street, Robertville, Johannesburg, 2093 |
Effective Date | July 2025 |
Jurisdiction | Republic of South Africa |
These Terms and Conditions govern the purchase of all products from SETTEE (Pty) Ltd, whether through settee.co.za, by telephone, WhatsApp, email, or in person. By placing an order with SETTEE you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. |
1. Definitions
In these Terms and Conditions, the following words and expressions shall have the meanings set out below:
“SETTEE” / “We” / “Us” | SETTEE (Pty) Ltd, Reg. No. 2026/447005/07, trading as SETTEE. |
“Customer” / “You” | Any person or entity that purchases or enquires about purchasing products from SETTEE. |
“Products” | All sofas, couches, chairs, home décor, accessories, and custom-made items offered for sale by SETTEE. |
“Website” | The SETTEE eCommerce website at settee.co.za. |
“Order” | A confirmed purchase of one or more Products made by a Customer. |
“Custom Order” | An Order for a Product made to the Customer’s specific requirements (fabric, size, colour, configuration, etc.). |
“Delivery” | The transportation and placement of Products to the Customer’s nominated address. |
“White-Glove Delivery” | SETTEE’s premium delivery service including carry-in, assembly, and removal of all packaging. |
“POPIA” | The Protection of Personal Information Act, No. 4 of 2013. |
“CPA” | The Consumer Protection Act, No. 68 of 2008. |
“ECT Act” | The Electronic Communications and Transactions Act, No. 25 of 2002. |
2. Acceptance of Terms
By placing an Order with SETTEE through any channel — including our website, telephone, WhatsApp, email, or in person — you confirm that:
- You are 18 years of age or older, or have the legal capacity to enter into a binding agreement;
- You have read and understood these Terms and Conditions;
- You agree to be bound by these Terms and Conditions and any additional terms specific to your Order;
- If ordering on behalf of a company or organisation, you are duly authorised to bind that entity.
SETTEE reserves the right to update or amend these Terms and Conditions at any time. The version published on our website at the time of your Order will apply to that Order.
3. Products
3.1 Product Information
We take reasonable care to ensure that all product descriptions, images, dimensions, fabric options, and pricing on our Website and in our marketing materials are accurate. However:
- Product colours may appear slightly different on screen depending on your device and display settings. We strongly recommend ordering free fabric samples before placing an order.
- All dimensions provided are approximate and may vary slightly due to the handcrafted nature of our products. Standard tolerances of ±3cm apply.
- Product images are for illustrative purposes and may show styling accessories that are not included in the price.
- SETTEE reserves the right to discontinue any product, change specifications, or substitute materials of equal or superior quality without prior notice.
3.2 Custom Orders
Custom Orders are made to your specific requirements and are therefore non-refundable and non-returnable except in the case of a manufacturing defect or material deviation from your confirmed specifications. For Custom Orders:
- All configuration details (size, fabric, colour, leg finish, foam density, arm style, and any other specifications) must be confirmed in writing before production commences.
- Fabric samples will be provided upon request before order confirmation. It is your responsibility to review samples and confirm your selection.
- Lead times for Custom Orders are estimates only and may vary based on material availability and production capacity. SETTEE will notify you of any significant delays.
- A deposit (as specified at the time of order) is required to commence production. This deposit is non-refundable if the Order is cancelled after production has commenced.
- Once a Custom Order is confirmed and production has commenced, cancellations are not accepted. If cancellation is requested before production commences, the deposit will be forfeited.
3.3 Stock Availability
All products are subject to availability. If a product becomes unavailable after you have placed an Order, SETTEE will contact you to offer an alternative, a revised delivery timeline, or a full refund.
4. Pricing & Payment
4.1 Pricing
- All prices displayed on our Website and in our quotes are in South African Rand (ZAR) and exclude VAT unless otherwise stated.
- VAT (currently 15%) will be added at checkout where applicable.
- Prices are subject to change without notice. The price applicable to your Order is the price confirmed at the time your Order is placed.
- SETTEE reserves the right to correct any pricing errors and will notify you before processing your Order if an error is identified.
- Delivery charges are separate and will be confirmed at checkout or in your quotation.
4.2 Payment Methods
SETTEE accepts the following payment methods:
- Credit and debit cards (Visa, Mastercard) via PayFast or Peach Payments
- Instant EFT via Ozow or PayFast
- Manual EFT / direct bank transfer (proof of payment required)
- Mobicred (buy now, pay later — subject to Mobicred approval)
- Other payment options as displayed at checkout from time to time
Payment in full is required before delivery, except where a deposit arrangement has been agreed in writing for Custom Orders. SETTEE reserves the right to hold an Order pending receipt of cleared funds.
4.3 Deposits
For Custom Orders and certain standard orders, a deposit of 50% (or as otherwise communicated) of the total order value may be required to confirm the Order and commence production. The balance is due before delivery. Deposits are non-refundable once production has commenced.
4.4 Finance Options
Where buy now pay later or finance options are offered through third-party providers (such as Mobicred), such arrangements are governed by the terms and conditions of the relevant third-party provider. SETTEE is not a party to and accepts no liability in respect of any such financing arrangement.
5. Orders & Order Confirmation
An Order is only confirmed once:
- SETTEE has sent you a written Order confirmation by email or WhatsApp; and
- Payment or the required deposit has been received and cleared.
Placing an item in your shopping cart or submitting an enquiry does not constitute a confirmed Order. SETTEE reserves the right to decline or cancel any Order for any reason, including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Delivery address being outside our delivery zones
If SETTEE cancels an Order for any of the above reasons, a full refund of any amount paid will be processed within 7 business days.
6. Delivery
6.1 Delivery Areas
SETTEE currently offers delivery to Gauteng, Cape Town (Western Cape), and Durban (KwaZulu-Natal). Delivery to other areas may be available on request and subject to a delivery quote. Delivery to remote or outlying areas may attract additional charges.
6.2 Free Delivery Threshold
Free white-glove delivery is offered on orders above R5,000 to qualifying delivery zones. Orders below R5,000 will be subject to a delivery fee as communicated at checkout or in your quotation.
6.3 Delivery Timeframes
Estimated delivery timeframes are as follows:
- Standard stock items: 10 to 21 business days from Order confirmation and receipt of payment
- Custom Orders: 4 to 10 weeks from Order confirmation, depending on specifications
All delivery timeframes are estimates only. SETTEE will not be liable for any loss or damages arising from delays in delivery caused by factors outside our reasonable control, including but not limited to supplier delays, load shedding, weather, public holidays, or courier disruptions.
6.4 White-Glove Delivery
SETTEE’s white-glove delivery service includes:
- Delivery to the Customer’s nominated address
- Carrying the product to the room of your choice (subject to reasonable access)
- Basic assembly of the product
- Removal of all packaging materials
It is the Customer’s responsibility to ensure that:
- Clear and safe access is available for delivery (including lifts, staircases, doorways, and parking for delivery vehicles)
- The delivery area is free of obstructions
- A responsible adult (18 years or older) is present at the delivery address to accept the delivery
SETTEE will not be responsible for any damage to property (floors, walls, doorframes, lifts, etc.) caused during delivery unless directly attributable to gross negligence by our delivery team. The Customer must inspect products upon delivery and note any visible damage on the delivery record before the delivery team departs.
6.5 Failed Deliveries
If a delivery attempt is unsuccessful because no authorised person is present, access is not available, or the delivery address is incorrect, SETTEE reserves the right to charge a redelivery fee. It is your responsibility to ensure the delivery address and contact details on your Order are accurate.
6.6 Risk & Ownership
Risk in the products passes to the Customer upon delivery. Ownership of the products passes to the Customer upon receipt of full payment.
7. Returns, Exchanges & Refunds
7.1 30-Day Return Policy (Standard Stock Items)
For standard stock items (non-custom products), SETTEE offers a 30-day return policy from the date of delivery, subject to the following conditions:
- The product must be in its original, unused, and undamaged condition
- The product must be returned with all original packaging, accessories, and documentation
- You must contact SETTEE at he***@*******co.za or 081 428 3092 to initiate a return before returning any product
- Proof of purchase must be provided
- The cost of return delivery is the Customer’s responsibility unless the return is due to a defect or error on SETTEE’s part
Returns that do not meet the above conditions may be refused or subject to a handling and restocking fee of up to 15% of the product value.
7.2 Custom Orders
Custom Orders are made specifically to your requirements and are not eligible for return or exchange except in the following circumstances:
- The product has a manufacturing defect; or
- The product materially deviates from the specifications confirmed in your Order confirmation
If you believe your Custom Order has a defect or deviation, you must notify SETTEE in writing within 7 days of delivery with supporting photographs.
7.3 Refunds
Where a valid return is accepted, SETTEE will process one of the following at our discretion:
- A full refund of the purchase price (excluding original delivery charges) within 10 business days of the returned product being received and inspected by SETTEE; or
- An exchange for an alternative product of equal or greater value (with the Customer paying any difference); or
- A store credit to the value of the returned product
Refunds will be processed to the original payment method used. SETTEE will not be responsible for any bank charges or delays associated with the refund process.
7.4 Products Damaged in Transit
SETTEE takes great care in packaging products for delivery. However, if a product arrives visibly damaged:
- You must note the damage on the delivery record in the presence of the delivery team before they depart
- You must notify SETTEE by email or WhatsApp with photographs within 24 hours of delivery
- Failure to follow this process may affect your ability to claim for transit damage
8. Warranty
8.1 Frame & Spring Warranty
All SETTEE sofas and couches carry a 5 (five) year warranty on the hardwood frame and spring system from the date of delivery, subject to the following conditions:
- The product has been used for its intended domestic purpose
- The product has been maintained in accordance with SETTEE’s care guidelines
- The defect is a manufacturing or material defect and not caused by misuse, accidental damage, normal wear and tear, or unauthorised modification
8.2 Fabric & Cushion Warranty
Fabric, foam, and cushion fillings carry a 1 (one) year warranty against manufacturing defects. Normal wear and tear, fading from sunlight, staining, pilling, and compression of foam over time are not covered.
8.3 What is Not Covered
The following are expressly excluded from warranty coverage:
- Normal wear and tear
- Damage caused by misuse, abuse, or improper care
- Damage caused by pets, liquids, chemicals, or cleaning products not recommended by SETTEE
- Fading or discolouration caused by prolonged exposure to sunlight
- Damage caused by moving the product after delivery without proper care
- Products that have been modified, repaired, or serviced by anyone other than SETTEE or an authorised agent
- Commercial use of products purchased for domestic use
8.4 How to Claim
To make a warranty claim, contact SETTEE at he***@*******co.za or 081 428 3092 with your Order number, a description of the defect, and supporting photographs. SETTEE will assess the claim and respond within 5 business days.
Where a valid warranty claim is accepted, SETTEE will, at our discretion, repair, replace, or refund the defective product or component. SETTEE’s liability under warranty is limited to the original purchase price of the product.
9. Consumer Protection Act
Nothing in these Terms and Conditions is intended to limit, restrict, or exclude any rights afforded to you by the Consumer Protection Act, No. 68 of 2008 (“CPA”). Where any provision of these Terms and Conditions conflicts with the CPA, the provisions of the CPA will prevail.
In terms of the CPA, you have the right to:
- Receive goods that are of good quality, in good working order, and free of defects
- Have defective goods repaired, replaced, or refunded within the applicable warranty period
- Cancel a transaction within 5 business days of signing any agreement concluded away from our business premises (cooling-off period)
- Fair, honest, and transparent dealing from SETTEE
10. Privacy & Protection of Personal Information
SETTEE is committed to protecting your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”).
We collect and process your personal information (including name, contact details, delivery address, and payment information) for the following purposes:
- Processing and fulfilling your Order
- Communicating with you about your Order and our products
- Improving our products and services
- Complying with our legal obligations
- Sending you marketing communications (with your consent)
Your personal information will not be sold to third parties. It may be shared with service providers (such as payment processors, delivery companies, and email marketing platforms) solely for the purpose of fulfilling your Order and providing our services. All such third parties are required to treat your information with the same level of protection as SETTEE.
You have the right to access, correct, or request the deletion of your personal information at any time by contacting us at he***@*******co.za.
For our full Privacy Policy, please visit settee.co.za/privacy-policy.
11. Intellectual Property
All content on the SETTEE website and in our marketing materials, including but not limited to the SETTEE logo, brand name, product names, photographs, text, designs, and graphics, is the property of SETTEE (Pty) Ltd and is protected by South African and international intellectual property laws.
You may not reproduce, distribute, modify, or use any SETTEE intellectual property for commercial purposes without our prior written consent.
12. Limitation of Liability
To the maximum extent permitted by South African law:
- SETTEE’s total liability to you for any claim arising out of or in connection with an Order shall not exceed the total amount paid by you for the relevant product(s).
- SETTEE shall not be liable for any indirect, consequential, special, or punitive damages arising out of or in connection with your purchase or use of our products.
- SETTEE shall not be liable for any loss or damage arising from circumstances outside our reasonable control (force majeure), including but not limited to acts of God, government action, strike, fire, flood, power outages, or supplier failures.
Nothing in these Terms and Conditions limits SETTEE’s liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
13. Website Use
You may use our website for lawful purposes only. You agree not to:
- Use the website in any way that breaches any applicable law or regulation
- Transmit any unsolicited or unauthorised advertising or promotional material
- Attempt to gain unauthorised access to any part of the website or its related systems
- Transmit any data, send or upload any material that contains viruses or any other harmful programs
SETTEE reserves the right to suspend or terminate your access to the website if you breach these conditions.
Our website may contain links to third-party websites. SETTEE is not responsible for the content or practices of any linked third-party websites.
14. Electronic Communications
In accordance with the Electronic Communications and Transactions Act, No. 25 of 2002:
- An Order placed electronically (via our website, email, or WhatsApp) constitutes a valid and binding agreement.
- Electronic communications from SETTEE to your registered email address or WhatsApp number constitute valid notice for all purposes.
- SETTEE’s Order confirmations and invoices issued electronically are valid tax invoices where SETTEE is VAT registered.
15. Dispute Resolution
In the event of a dispute between you and SETTEE, we encourage you to contact us first to resolve the matter amicably:
Email: he***@*******co.za Phone: 081 428 3092 Hours: Monday – Friday, 8:00 – 17:00 | Saturday, 9:00 – 14:00 |
If a dispute cannot be resolved amicably within 30 days of written notification, either party may refer the matter to:
- The National Consumer Commission (NCC) in terms of the Consumer Protection Act; or
- Mediation or arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA); or
- The Magistrate’s Court or High Court having jurisdiction, in terms of South African law.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.
16. General Provisions
16.1 Entire Agreement
These Terms and Conditions, together with your Order confirmation, constitute the entire agreement between you and SETTEE regarding your purchase and supersede all prior representations, agreements, and understandings.
16.2 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
16.3 Waiver
SETTEE’s failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.
16.4 Amendment
SETTEE reserves the right to amend these Terms and Conditions at any time. Amendments will be effective immediately upon publication on our website. It is your responsibility to review these Terms and Conditions before each purchase.
16.5 Assignment
You may not transfer or assign any of your rights or obligations under these Terms and Conditions without SETTEE’s prior written consent. SETTEE may assign its rights and obligations without your consent.
17. Contact Us
For any questions, complaints, or queries regarding these Terms and Conditions or your Order, please contact us:
Company | SETTEE (Pty) Ltd |
Reg. No. | 2026/447005/07 |
Address | 255 Nadine Street, Robertville, Johannesburg, 2093 |
he***@*******co.za | |
Phone | 081 428 3092 |
Website | settee.co.za |
Hours | Monday – Friday: 08:00 – 17:00 | Saturday: 09:00 – 14:00 |
SETTEE (Pty) Ltd · Reg. 2026/447005/07
255 Nadine Street, Robertville, Johannesburg, 2093
he***@*******co.za · 081 428 3092 · settee.co.za
Crafted for Comfort. Built for Life.